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Have a question about Ozobot? We’re here to help with product questions, classroom solutions, orders, and support needs.

Email Support FAQs Classroom Resources

How can we help you?

Sales

Questions about classroom kits, quotes, bulk orders, or finding the right solution for your school or organization.

Contact sales

Technical support

Need help troubleshooting a robot, app, connection issue, or getting started with setup.

Get support

General questions

For general inquiries about Ozobot products, programs, and resources.

Ask a question

Press

For media inquiries, interview requests, images, and review samples.

Contact press

Frequently asked questions

Find answers to common questions below. If you need further assistance, please contact us.

What is your return policy?

If there is an issue with your purchase within 30 days, we'll replace it or offer a refund of the original purchase price paid. Simply email us support@ozobot.com with your receipt, what issues you are having, and our team will be happy to help you.

Holiday Return Policy

Orders made between Nov 1–Dec 31 may be returned anytime up to Jan 31 of the following year.

How long does shipping take?

Shipping varies depending on the contents of your order.

Typically, it takes 1-2 business days to process an order and 5-10 for the order to ship.

If express shipping and other options are available (based on your destination, etc) you will see those options at checkout.

Do you ship internationally?

We currently do not offer international shipping through our online store. For international orders and availability, please connect with one of our representatives on the Meet Your Rep page.

Where can I find How-To videos?

Subscribe to our YouTube channel for How To videos, lesson ideas, and more.

How To Videos >

What is the contact info for help/support?

What is Ozobot Classroom?

Ozobot Classroom is companion software for Ozobots used in schools. A K-12 STEAM lesson portal, Classroom is built around our 2 Ways to Code–with and without screens–which provide a low floor and high ceiling for interdisciplinary learning.

The Ozobot Classroom platform makes it easy for teachers to:

Browse and save free, standards-aligned lessons
Filter lessons for grade level (K-12), subject (CS, math, ELA, science, SEL, and more), and student-facing video lessons
Access Pacing Guides for planning and pacing up to 30 lessons per grade level
Setup and manage devices

Learn more here.